Refund policy

RETURNS
ALL ITEMS ARE PRODUCED SPECIFICALLY FOR EACH ORDER. FOR THIS REASON, WE DO NOT ACCEPT RETURNS OR EXCHANGES FOR REASONS SUCH AS CHANGE OF MIND, INCORRECT SIZE SELECTION, OR PERSONAL PREFERENCE.

WE ENCOURAGE CUSTOMERS TO REVIEW PRODUCT DESCRIPTIONS AND SIZING INFORMATION CAREFULLY BEFORE PLACING AN ORDER.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
IF YOU RECEIVE AN ITEM THAT IS DAMAGED, DEFECTIVE, OR INCORRECT, PLEASE CONTACT US WITHIN 7 DAYS OF DELIVERY.

TO HELP US RESOLVE THE ISSUE PROMPTLY, PLEASE INCLUDE:

- YOUR ORDER NUMBER
- A CLEAR PHOTO OF THE ITEM
- A PHOTO SHOWING THE ISSUE

ONCE REVIEWED, WE WILL OFFER AN APPROPRIATE RESOLUTION, WHICH MAY INCLUDE A REPLACEMENT OR A FULL REFUND.

ORDER CHANGES AND CANCELLATIONS
ORDERS ARE PROCESSED QUICKLY TO ENSURE TIMELY FULFILLMENT. WE ARE UNABLE TO MODIFY OR CANCEL ANY ORDERS.

LOST OR MISSING PACKAGES
IF YOUR TRACKING INFORMATION SHOWS THAT YOUR ORDER HAS BEEN DELIVERED BUT YOU HAVE NOT RECEIVED IT, PLEASE FIRST CHECK WITH NEIGHBORS OR YOUR LOCAL DELIVERY PROVIDER. IF THE PACKAGE STILL CANNOT BE LOCATED, CONTACT US WITHIN 7 DAYS OF THE MARKED DELIVERY DATE AND WE WILL ASSIST IN INVESTIGATING THE ISSUE.

CONTACT US
FOR ANY QUESTIONS REGARDING RETURNS OR REFUNDS, PLEASE CONTACT OUR SUPPORT TEAM.

EMAIL: SHOP@FIRST11CULTURE.COM

PLEASE INCLUDE YOUR ORDER NUMBER IN ALL CORRESPONDENCE SO WE CAN ASSIST YOU AS QUICKLY AS POSSIBLE.